William Hervey Allen
You can see my resume in several formats below:
Some information that may not be covered or captured in my resume.
Client and Large Project Experience and Consulting
I have this experience from several angles:
- While working for NetCorps I have
been directly involved as the lead technician and project presenter for project
specification and initial presentation for clients such as the Alaska Rainforest
Campaign (http://www.akrain.org), the
Theodore Roosevelt Conservation Alliance (http://www.trca.org),
and E-LAW (http://www.elaw.org). Please
note that the E-LAW project is just now beginning (9/00). The specification
sessions for E-LAW and TRCA were multiple days and involved multiple technical
document revisions, a detailed database of functionality (including functional
areas, fields, records, and issues), reports, and intensive client interaction.
In each case our team (of 3 to 5 people) was responsible for "landing"
the client and each case we were successful.
- I have presented/proposed many Web-based projects on smaller scales to clients
such as Track & Field News (http://www.trackandfieldnews.com),
Precision Transducers (http://www.pretran.com.au),
Archive Designs (http://www.archivedesigns.com),
Amber Science (http://www.amberscience.com),
and many more smaller sites. In most cases I was largely, or almost entirely,
responsible for customer contact, site creation and update, and coordination
with a graphic designer for new or updated site look and feel.
- While working for NetCorps on the TRCA and AKRAIN sites I did everything
from present hardware requirements, to coordinate customer requests for site
updates, to program site changes in HTML and VBScript, to configure Windows
NT Server correctly with new ASP components, IIS, SQL Server, and the appropriate
user accounts and permissions. While working with E-LAW I configured, reinstalled,
and removed Netscape Enterprise Server products. I installed third party solutions
(all under Windows NT) from NetWin (http://www.netwinsite.com)
to provide for e-mail to news to e-mail list cross program functionality.
NetWin products included methods for accessing e-mail via POP and Web interfaces
as well as News via standard News and Web "discussion group" interfaces.
I installed and configured Netscape Directory Server (an LDAP server) to allow
for user authentication and creation for each of these products rather than
use separate user databases for each program.
- While working for Microcomputer Services at the University of Oregon (http://micro.uoregon.edu)
I pushed for and created the original website for this group (Fall 1995).
Since then I have overseen the redesign and update of the site several times.
As of Fall 2000 the site had over 400 active pages and receives over 100,000
hits on a monthly basis. The site runs on Solaris and uses relatively simple
include and htaccess (security) tricks, but is not highly dynamic so as to
keep it accessible to the academic community. I did, however, use tools such
as Mhonarc, wwwstat, WebTrends, and perl scripts to provide some site statistics
and searchable archives of useful information.
- Finally, I have extensive consulting experience working with multiple groups
under multiple conditions. At the University of Oregon I have acted as the
final tier of support for UO students, faculty, and staff for all versions
of Windows, Mac OS, DOS, some UNIX, and related network questions as well.
At NetCorps I have consulted clients on their hardware and software problems,
Website design and setup, and helped to create office network infrastructure.
Working with the Network Startup Resource Center (http://www.nsrc.org)
I have created extensive documentation on scaling and managing Help Desks
in resource poor environments (see http://www.nsrc.org/helpdesk)
including the use of installers, CD-ROM creation, phone centers, documentation,
and practical hardware and software tips. I helped an ISP Luanda, Angola with
planning the expansion of their Help Desk as part of this initiative (November
1998), as well teaching workshops to multiple second tier Help Desk and support
technicians in both Cape Town, South Africa (May 2000) and the Dominican Republic
(August 1999). These initiatives were done in English, Spanish, and some Portuguese.
The workshops and work with the NSRC have included discussion of Squid caching
technology (and client/Browser side issues), IIS Server components under Windows
NT and Windows 2000, some SunOS system administration work, installation of
FreeBSD and Linux, and some work with MySQL and the NSRC interactive Web database.
In short, I have directly applied my range of experience with networking, operating
systems (both server and client side), hardware, Help Desks, Web design and
implementation, and programming knowledge to multiple projects and with many,
many clients. I enjoy interacting with people and explaining technical topics
to users with varying levels of knowledge.