Re: Review of proposal: Education team

["Howard C. Berkowitz" <hcb@gettcomm.com>]

First, let me say this is an excellent idea.

Second, do consider (and I'm quite willing to help here) that there 
are communications problems not just between North Americans and 
non-North Americans. Next summer, I will be an invited speaker for 
the Usability Professionals Association on communicating between 
different professional cultures.

One specific area is making sure that traditional telephony and more 
IP oriented people don't talk past one another. This is obviously 
important as we move to VoIP.  I do have some presentations I did for 
train-the-trainer programs for data people talking to telcos, as well 
as some subsequent work on reinforcing the knowledge of data 
engineers in a way that makes them realize that they actually 
understand some telephony concepts, but they don't know the 
telephony-speak for them. I'd be glad to contribute the material 
and/or update it.

In addition, I've done some of this cross-cultural education in other 
industries that might be less key than the telcos, but still 
relevant. These include advanced telemedicine networks and military 
requirements.

Let me know how I can help.
--

Howard C. Berkowitz
Chief Technology Officer
Gett Communications
5012 25th Street South
Arlington VA 22206

(703)998-5819 voice
(703)998-5058  fax (alas, sometimes poorly operated by "helpful" cat)