[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: New (-02) version of IPv6 CPE Router draft is available for review

Antonio Querubin writes: 
*Ahem* ISPs do care.  For the intended mass-market of this CPE router, the 
end-customer probably has no full-time IT expert.  Guess who they call 
first when things break?  The consultant who costs money?  Nephew Tim who 
might have a real day job?  Or the ISP support line? 


Of the choices, my experience says Nephew Tim is first called. People hate 
having to call tech support more than consultants. The long wait, the 
"select 1 for..." menu, etc.