Re: Subject Lines on Tickets (Part I)

["Steven M. Bellovin" <smb@research.att.com>]

In message <5.1.0.14.2.20030605182623.0213a5d8@colossus.foretec.com>, "Barbara 
B. Fuller" writes:
>Hi Steve:
>
>At 08:25 PM 6/4/2003 -0400, Steven M. Bellovin wrote:
>
>>One more question -- are you planning on using these exact subject lines 
>>for auto-filing, or is something semantically equivalent acceptable?
>
>I am not using subject lines for auto-filing...just for clarification.  And 
>it's not a matter of "acceptable" or "unacceptable."  The staff will 
>*always* try their best to understand a request and process it in a timely 
>fashion...regardless of what is in the subject line.  Can you use something 
>semantically equivalent?  Of course you can :-)...but how many ways can you 
>say Last Call?
>

Oh, things like "last call needed" or "please last call" would be fine 
for a human, but not for all filters.  Indeed, my filters are 
case-sensitive unless I take care.

		--Steve Bellovin, http://www.research.att.com/~smb (me)
		http://www.wilyhacker.com (2nd edition of "Firewalls" book)