Hello,
I can't speak for anyone else but I find it difficult to credit the notion that my requirements are unusual.
I think we need to tease out the SO from the HO. I suspect that behaviors will differ at least in terms of technology adoption lag. A pizza parlor that takes its voice over IP is going to need reliability because if it loses connectivity orders don't roll in. Whether that is done by redundancy or by a single highly reliable service will depend on the available services and their reputations. And I think the vote is still out on that.
A person sitting at home can get annoyed but is likely to make a convenience decision rather than maximizing profit. Some will, some won't.
Eliot -- to unsubscribe send a message to rrg-request@psg.com with the word 'unsubscribe' in a single line as the message text body. archive: <http://psg.com/lists/rrg/> & ftp://psg.com/pub/lists/rrg