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Re: Subject Lines on Tickets (Part I)

Hi Russ:

At 02:32 PM 6/3/2003 -0400, you wrote:


Please send a message to the WG Chairs mailing list about (1).

That's a good idea.  I will do it.


I do not understand when (5) ought to be used.
It should be used when you have a question or comment about an issue as opposed to a request for the Secretariat to carry out an action. For example, please see tickets # 7135, 7553, 7519, 7516, 7503, and 7403. The good news is that most discussion tickets actually do *not* come from ADs :-)

(By the way, you can also avoid generating discussion tickets by not copying the ticket system on e-mail discussions.)

Please let me know if you have any further questions.

Regards,

Barbara
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At 02:22 PM 6/3/2003 -0400, Barbara B. Fuller wrote:
Dear IESG Members:

As you are aware, the current ticket system for requesting support from the Secretariat has numerous shortcomings. From the Secretariat's perspective, the "free-form" nature of the system, when coupled with inconsistencies in the ways that the various ADs phrase similar requests, results in the staff spending a great deal of time just trying to understand what they are being asked to do. Furthermore, when a ticket comes in whose subject line is the file name for an ID, it is impossible to "take" the ticket, or "give" it to the appropriate person, without opening and reading it.

The new interface to the ticket system that Mike Lee is developing is intended to address this shortcoming (as well as others). However, this new interface will not be available until the end of August at the earliest. In the meantime, I would like to implement a suggestion made by Thomas at the IESG Retreat in April, namely to standardize the subject lines used in tickets.

Below is a list of the subject lines that the Secretariat would appreciate your using when requesting certain "routine" types of support. As you will see, the list is incomplete. For example, it does not contain subject lines related to creating, rechartering, or closing a working group. The list will be updated to include these and other items in the near future.

Please let me know if you have any questions or comments about the list of subject lines, and thank you in advance for your understanding and cooperation.

Regards,

Barbara
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Subject Lines on Tickets

(1) Request to Publish: <insert file name of ID>

Please use this subject line when requesting that an ID be published as an RFC. (We realize that requests to publish normally are sent by WG Chairs or individuals. Please encourage your WG Chairs to use this subject line.)

(2) Last Call: <insert file name of ID>

Please use this subject line when requesting a Last Call for an ID.

(3) Write-up: <insert file name of ID>

Please use this subject line when returning your write-up for inclusion in the ballot for a document in Last Call.

(4) Evaluation: <insert file name of ID>

Please use this subject line when submitting your ballot position and/or comments on a document in Last Call.

(5) No Action Required: <insert topic>

Please use this preface in the subject line for tickets that include comments or discussion only. Please note that the ticket system is designed for requesting support from the Secretariat, and is normally not an appropriate vehicle for discussion of issues.

------------------------------------------------
Barbara B. Fuller
Acting Executive Director
Internet Engineering Task Force

Natick, Massachusetts Office:

Phone: +1-508-650-4020
Fax: +1-508-650-4639

Reston, Virginia Office:

Phone: +1-703-620-9053
Fax: +1-703-620-9071