Re: Subject Lines on Tickets (Part I)

[Alex Zinin <zinin@psg.com>]

Barbara,

  I see that extra words were added to the subject lines like
  "requested". Seems that we don't really need them and they would
  only increase the length of the line==leave less space for
  useful info on the screen.

-- 
Alex
http://www.psg.com/~zinin/

Wednesday, June 4, 2003, 12:07:45 PM, Barbara B. Fuller wrote:
> Hi Harald:

> Below is a second draft of the "subject lines" that we are currently 
> considering for ADs to use when requesting assistance from the 
> Secretariat.  Please let me know if you have any additional comments or 
> corrections.

> Regards,

> Barbara
> --------------------------------------------------------------------------------
> (1) Request to Publish: <insert file name of ID>

> Please use this subject line when requesting that an ID be published as an 
> RFC.  Since requests to publish are normally sent by WG Chairs or 
> individuals, I have sent a message to the WG Chairs suggesting that they 
> use this subject line when making such requests.  Please encourage them to 
> do so.

> (2) Last Call: <insert file name of ID>

> Please use this subject line when requesting a Last Call for an ID.

> (3) Re: Write-up Requested: <insert file name of ID>

> When the Secretariat sends a template for a document in Last Call, the 
> message will have the subject line:

> Write-up Requested: <insert file name of ID>

> Please use the "reply to" feature when returning your write-up for 
> inclusion in the ballot for a document in Last Call.  The subject line for 
> your message will then be:

> Re: Write-up Requested: <insert file name of ID>

> (4) Re: Evaluation Requested: <insert file name of ID>

> When the Secretariat sends a ballot for a document in Last Call, the 
> message will have the subject line:

> Evaluation Requested: <insert file name of ID>

> Please use the "reply to" feature when submitting your ballot position 
> and/or comments on a document in Last Call.  The subject line for your 
> message will then be:

> Re: Evaluation Requested: <insert file name of ID>

> (5) Query: <insert topic>

> Please use this subject line when requesting information about something 
> that the Secretariat knows something about (like "what happened to my 
> request for X?").  Please use an abbreviated "topic" in the subject line 
> (to avoid truncating the text) and provide details in the body of the message.

> (6) Verify: <insert topic>

> Please use this subject line to confirm that the Secretariat has taken an 
> action.  Please use an abbreviated "topic" in the subject line (to avoid 
> truncating the text) and provide details in the body of the message.  If 
> the Secretariat has neglected to take an action that it should have been 
> taken, then this message will serve as a reminder to either take the action 
> or explain to the AD why the action has not been taken.