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Re: Subject Lines on Tickets (Part I)

Hi Harald:

Below is a second draft of the "subject lines" that we are currently considering for ADs to use when requesting assistance from the Secretariat. Please let me know if you have any additional comments or corrections.

Regards,

Barbara
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(1) Request to Publish: <insert file name of ID>

Please use this subject line when requesting that an ID be published as an RFC. Since requests to publish are normally sent by WG Chairs or individuals, I have sent a message to the WG Chairs suggesting that they use this subject line when making such requests. Please encourage them to do so.

(2) Last Call: <insert file name of ID>

Please use this subject line when requesting a Last Call for an ID.

(3) Re: Write-up Requested: <insert file name of ID>

When the Secretariat sends a template for a document in Last Call, the message will have the subject line:

Write-up Requested: <insert file name of ID>

Please use the "reply to" feature when returning your write-up for inclusion in the ballot for a document in Last Call. The subject line for your message will then be:

Re: Write-up Requested: <insert file name of ID>

(4) Re: Evaluation Requested: <insert file name of ID>

When the Secretariat sends a ballot for a document in Last Call, the message will have the subject line:

Evaluation Requested: <insert file name of ID>

Please use the "reply to" feature when submitting your ballot position and/or comments on a document in Last Call. The subject line for your message will then be:

Re: Evaluation Requested: <insert file name of ID>

(5) Query: <insert topic>

Please use this subject line when requesting information about something that the Secretariat knows something about (like "what happened to my request for X?"). Please use an abbreviated "topic" in the subject line (to avoid truncating the text) and provide details in the body of the message.

(6) Verify: <insert topic>

Please use this subject line to confirm that the Secretariat has taken an action. Please use an abbreviated "topic" in the subject line (to avoid truncating the text) and provide details in the body of the message. If the Secretariat has neglected to take an action that it should have been taken, then this message will serve as a reminder to either take the action or explain to the AD why the action has not been taken.
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At 04:28 PM 6/4/2003 +0200, you wrote:
Barbara,

--On tirsdag, juni 03, 2003 14:22:26 -0400 "Barbara B. Fuller" <bfuller@foretec.com> wrote:

Subject Lines on Tickets

(1) Request to Publish: <insert file name of ID>

Please use this subject line when requesting that an ID be published as
an RFC.  (We realize that requests to publish normally are sent by WG
Chairs or individuals.  Please encourage your WG Chairs to use this
subject line.)

(2) Last Call: <insert file name of ID>

Please use this subject line when requesting a Last Call for an ID.

(3) Write-up: <insert file name of ID>

Please use this subject line when returning your write-up for inclusion
in the ballot for a document in Last Call.

(4) Evaluation: <insert file name of ID>

Please use this subject line when submitting your ballot position and/or
comments on a document in Last Call.
For these two, which are (mostly) replies to messages, the Secretariat needs to set the subject accordingly on the requesting message.
(5) No Action Required: <insert topic>

Please use this preface in the subject line for tickets that include
comments or discussion only.  Please note that the ticket system is
designed for requesting support from the Secretariat, and is normally not
an appropriate vehicle for discussion of issues.
We should never use this if we want no action. The correct way is to not send the mail to iesg-secretary.

NOTE: There are a couple of other common items (suggestions for names):

(6) Query: <insert topic>

to use when you are requesting information about something the IESG secretary knows something about (like "what happened to my request for X")

(7) Verify: <insert topic>

Something's supposed to have happened, and the AD can't tell that it has. Plesae verify that it has been done, and if not, do it ASAP. If it can't be done, tell the AD why.