[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]

Re: Subject Lines on Tickets (Part I)



Hi Harald:

At 09:36 PM 6/4/2003 +0200, you wrote:

seems ok with me, with the caveat that because of the concern Ned raised (folded subject lines), we should drop the word "requested" from the subject line......
...and Ted brought up the issue of Last Calls for multiple documents.

O.K. Here is the third draft of proposed subject lines...(so far :-) Please note that I have added one more subject line to this list to handle situations where documents are approved between telechats.

(1) Request to Publish: <insert file name of ID>

Please use this subject line when requesting that an ID be published as an RFC. Since requests to publish are normally sent by WG Chairs or individuals, I have sent a message to the WG Chairs suggesting that they use this subject line when making such requests. Please encourage them to do so.

(2) Last Call: <insert file name of ID>

Please use this subject line when requesting a Last Call for an ID. If multiple documents are included in the Last Call, then please use the filename of one of them, and explain in the body of the message that you are requesting a single Last Call for multiple documents.

(3) Re: Write-up: <insert file name of ID>

When the Secretariat sends a template for a document in Last Call, the message will have the subject line:

Write-up: <insert file name of ID>

If multiple documents are included in the Last Call, then the Secretariat will use the filename that was used when the Last Call was requested. Please use the "reply to" feature when returning your write-up for inclusion in the ballot for a document in Last Call. The subject line for your message will then be:

Re: Write-up: <insert file name of ID>

(4) Re: Evaluation: <insert file name of ID>

When the Secretariat sends a ballot for a document in Last Call, the message will have the subject line:

Evaluation: <insert file name of ID>

If multiple documents are included in the Last Call, then the Secretariat will use the filename that was used when the Last Call was requested. Please use the "reply to" feature when submitting your ballot position and/or comments on a document in Last Call. The subject line for your message will then be:

Re: Evaluation: <insert file name of ID>

(5) Approved: <insert file name of ID>

Please use this subject line when notifying the Secretariat that a document has been approved for publication between telechats. If multiple documents are included in the approval, then please use the filename that you used when you issued the Last Call.

(6) Query: <insert topic>

Please use this subject line when requesting information about something that the Secretariat knows something about (like "what happened to my request for X?"). Please use an abbreviated "topic" in the subject line (to avoid truncating the text) and provide details in the body of the message.

(7) Verify: <insert topic>

Please use this subject line to confirm that the Secretariat has taken an action. Please use an abbreviated "topic" in the subject line (to avoid truncating the text) and provide details in the body of the message. If the Secretariat has neglected to take an action that it should have taken, then this message will serve as a reminder to either take the action or explain to the AD why the action has not been taken.

of course, anything that doesn't follow the convention (either because it's been forgotten or because it doesn't fit the categories) will still be handled, but just take a little more time (and may cause more questions).
That goes without saying :-)

Regards,

Barbara

------------------------------------------------
Barbara B. Fuller
Acting Executive Director
Internet Engineering Task Force

Natick, Massachusetts Office:

Phone: +1-508-650-4020
Fax:     +1-508-650-4639

Reston, Virginia Office:

Phone: +1-703-620-9053
Fax:     +1-703-620-9071