Hi Bill:
Thank you so much for interpreting these tickets! You are probably
correct about all of them. However, the Secretariat could provide better
service if tickets were less subject to interpretation. If we can
standardize the subject lines, then at least the staff will know what to
look for when they open the tickets. Needless to say, clear instructions
within the tickets would also be appreciated :-))
and of course...... secretariat folks, if you are in doubt, ASK; the
submitting AD will ALWAYS want to be helpful in clarifying the issue!