Re: Subject Lines on Tickets (Part I)

["Barbara B. Fuller" <bfuller@foretec.com>]

Hi Bill:

Thank you so much for interpreting these tickets!  You are probably correct 
about all of them.  However, the Secretariat could provide better service 
if tickets were less subject to interpretation.  If we can standardize the 
subject lines, then at least the staff will know what to look for when they 
open the tickets.  Needless to say, clear instructions within the tickets 
would also be appreciated :-))

Regards,

Barbara
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At 02:42 PM 6/3/2003 -0700, Bill Fenner wrote:

> Barbara,
>
>   I believe that at least half of the tickets that you showed as
> examples of "no action needed" tickets were requests for action.
> Perhaps this is an example of why things need to be more clear.
>
> >For example, please see tickets # 7135
>
> I think that was a DISCUSS comment to be inserted into the ballot.
>
> >7516
>
> I think this is lifting a DISCUSS from a document.
>
> >7403
>
> I think this is a request for the secretariat to figure out what state
> the document should be in.
>
> >(By the way, you can also avoid generating discussion tickets by not
> >copying the ticket system on e-mail discussions.)
>
> I would think this would be the preferred method.
>
>   Bill
------------------------------------------------
Barbara B. Fuller
Acting Executive Director
Internet Engineering Task Force

Natick, Massachusetts Office:

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