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Re: Subject Lines on Tickets (Part I)
Hi Ted:
Thank you for your comments and suggestions.
At 12:30 PM 6/4/2003 -0700, you wrote:
Note that Last Call: and Request to Publish: messages
commonly come in flights. That is, there are four related documents
coming together to the IESG for evaluation and/or needing last
call. It would be useful to specify whether you want
Last call: multiple docs, the name of one of the docs, or something
else.
The filename of one of the docs would be good.
If I understand you correctly, this is mainly used for
routing to the right queue, so I suspect that including the name
of the draft is not all that useful (since the person handling the queue
will normally have to open the email anyway to identify the
status required etc.).
Including the filename is useful because it makes it easy to locate one or
more tickets related to a specific document should we need to refer back to
them to answer a question, resolve a problem, etc.
Regards,
Barbara
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At 3:07 PM -0400 6/4/03, Barbara B. Fuller wrote:
Hi Harald:
Below is a second draft of the "subject lines" that we are currently
considering for ADs to use when requesting assistance from the
Secretariat. Please let me know if you have any additional comments or
corrections.
Regards,
Barbara
--------------------------------------------------------------------------------
(1) Request to Publish: <insert file name of ID>
Please use this subject line when requesting that an ID be published as
an RFC. Since requests to publish are normally sent by WG Chairs or
individuals, I have sent a message to the WG Chairs suggesting that they
use this subject line when making such requests. Please encourage them
to do so.
(2) Last Call: <insert file name of ID>
Please use this subject line when requesting a Last Call for an ID.
(3) Re: Write-up Requested: <insert file name of ID>
When the Secretariat sends a template for a document in Last Call, the
message will have the subject line:
Write-up Requested: <insert file name of ID>
Please use the "reply to" feature when returning your write-up for
inclusion in the ballot for a document in Last Call. The subject line
for your message will then be:
Re: Write-up Requested: <insert file name of ID>
(4) Re: Evaluation Requested: <insert file name of ID>
When the Secretariat sends a ballot for a document in Last Call, the
message will have the subject line:
Evaluation Requested: <insert file name of ID>
Please use the "reply to" feature when submitting your ballot position
and/or comments on a document in Last Call. The subject line for your
message will then be:
Re: Evaluation Requested: <insert file name of ID>
(5) Query: <insert topic>
Please use this subject line when requesting information about something
that the Secretariat knows something about (like "what happened to my
request for X?"). Please use an abbreviated "topic" in the subject line
(to avoid truncating the text) and provide details in the body of the message.
(6) Verify: <insert topic>
Please use this subject line to confirm that the Secretariat has taken an
action. Please use an abbreviated "topic" in the subject line (to avoid
truncating the text) and provide details in the body of the message. If
the Secretariat has neglected to take an action that it should have been
taken, then this message will serve as a reminder to either take the
action or explain to the AD why the action has not been taken.
-----------------------------------------------------------------------------------------------------
At 04:28 PM 6/4/2003 +0200, you wrote:
Barbara,
--On tirsdag, juni 03, 2003 14:22:26 -0400 "Barbara B. Fuller"
<bfuller@foretec.com> wrote:
Subject Lines on Tickets
...snip...
Something's supposed to have happened, and the AD can't tell that it
has. Plesae verify that it has been done, and if not, do it ASAP. If it
can't be done, tell the AD why.