barbara, you and your team have my sympathies. but i just can't
see doing a lot more than forwarding the message where maria whines
about her document. the odds of my looking up in a table what the
proper subject line should be is about the same effort for me as
doing the actual work on the document and saving cnri all those
salaries.
The purpose of standardizing subject lines for routine, recurring
categories of requests (as well as automating tools, and making other
changes to the Secretariat's procedures and methods) is to increase
productivity and improve service. And if the Secretariat can increase
productivity, then it can provide additional services and be more
responsive with the same resources...which positively effects the bottom
line :-))